RTT Statistics

• ~16000 tickets in system

( all tickets since March 1995 )

• ~35 new tickets per working day

• ~130 customer mails per working day

  • ~6 mails per ticket including acks and replies
  • ~10% of mails not handled
  • ~50% of mails handled by hostmasters
  • ~40% handled by pre-processor robot

• ~60 customer queries on web per working day

• ~10 Hostmasters using system

  • generating ~3 user queries per week

• Performance acceptable

  • Pentium II 233 Mhz, SCSI RAID

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